Stores and Services

  • How may I receive a nofrills® flyer?
  • Where can I send a Donation/Sponsorship request?
  • What is the hiring age at nofrills®?
  • How can I apply at nofrills®?
  • How can I apply for a PC bankcard or PC MasterCard?
  • What are the payment options available at nofrills®?
  • Why don't you accept American Express or Visa?
  • How may I set up a House Charge Account?
  • What is the nofrills® Refund/Exchange policy?
  • How can I obtain gift cards and where can I use them?
  • Why can't I return my purchase at a different nofrills® from where I originally purchased my item?
  • My store rearranged everything and now I can't find the products I purchased regularly?
  • When I purchase a reduced item, why is the original price not displayed?
  • How can I become a nofrills® Franchisee?
  • How can I become a supplier to nofrills®?
  • Why does nofrills® charge for shopping bags?
  • How may I set up a House Charge Account with nofrills®?
  • Are any stores open 24 hours?
  • Pharmacy - Is there a limit to the number of e-prescriptions that can be placed at one time?
  • Pharmacy - Will I still receive health care counseling from my DRUGStore Pharmacist if I use the e-prescription?
  • Pharmacy - Does e-prescription allow me to pay online?
  • Pharmacy - Can any prescription be transferred?
  • Pharmacy - Can I use e-prescription any time of the day?
  • Pharmacy - Can the refill order be sent to me?
  • Pharmacy - If I dropped off my prescription at another Pharmacy location, other than DRUGStore Pharmacy, can I still use e-prescription?
  • Pharmacy - Can I pick up my refill order from a different DRUGStore Pharmacy?
  • Pharmacy - If I have a new prescription, can I use the e-prescription service?
  • Pharmacy - Does my doctor need to set up an account?
  • Pharmacy - Do I need to set up an account?
  • Pharmacy - Is the information confidential?
  • Pharmacy - Why do you need my date of birth?
  • Pharmacy - How do I sign up for the e-prescription service?
  • Pharmacy - Can I use e-prescription if my doctor has changed?
  • Pharmacy - How does e-prescription work?
  • Pharmacy - How long does it take for a refill order to be processed by e-prescription?
  • How may I receive a nofrills® flyer?

    You may forward your request along with your full address to:

    905-459-2500 or 1-800-296-2332
    Customer Relations Department
    1 President's Choice Circle
    Brampton, ON
    L6Y 5S5

    back to top

    Where can I send a Donation/Sponsorship request?

    Please visit our corporate website at http://www.loblaw.ca/en/comm_main.html for guidelines and information on how to submit your request. Please note that corporate donations and store donations follow a different submission process.

    back to top

    What is the hiring age at nofrills®?

    All employment inquiries should be directed to the store franchisee.

    back to top

    How can I apply at nofrills®?

    Please visit in store for applications to existing locations. For new locations, job fairs will take place prior to opening. After the job fair has taken place, all applications can be submitted at store level.

    back to top

    How can I apply for a PC bankcard or PC MasterCard?

    You may apply at any of our stores as applications are freely available. Online applications are also accepted at www.pcfinancial.ca.

    back to top

    What are the payment options available at nofrills®?

    We accept PC Mastercard, PC Bank Card, Mastercard, Interac and Cash.

    back to top

    Why don't you accept American Express or Visa?

    No Frills is dedicated to providing the maximum amount of savings for our customers. To keep our prices as low as possible, we must also keep our costs low. There are a number of ways in which we try to do this. Accepting MasterCard as the only form of credit card payment is another example of how we keep our costs down. American Express and Visa are more expensive forms of credit to our business, which is why we chose to carry only MasterCard much in the same way that we may only carry certain national brand groceries if they represent greater value for our business and our customers. Using President's Choice MasterCard reinforces our mission of offering our customers innovative products at great prices. It is a no fee card with a tremendous loyalty program which provides our customers with "PC points" which can be redeemed for free groceries and other rewards.

    back to top

    How may I set up a House Charge Account?

    If a House Charge Account is available to your location, you can receive an application at the customer service desk. The application will then be processed at Head Office and you will be notified of your approval.

    back to top

    What is the nofrills® Refund/Exchange policy?

    Returns with Original Receipt: Grocery and non-food items may be returned for exchange or refund within 14 days of purchase with original receipt. We will gladly offer an exchange on product after 14 days of purchase date with original receipt.

    Returns without Original Receipt: If you can't locate your receipt, simply provide photo identification and we will gladly offer an exchange on product in its original sealed package.

    President's Choice® & No Name®: If you are not completely satisfied with the quality of any President's Choice® or No Name® products simply return the product for exchange or refund with the original receipt.

    Clearance Items: Any product marked for clearance will be deemed final sale.

    back to top

    How can I obtain gift cards and where can I use them?

    Gift cards can be purchased and redeemed at any of our stores. If you would like to purchase a larger amount of gift cards in excess of $2000.00, please contact us at the following:

    Phone: 1-877-776-8446

    Email: certifcat@provigo.ca

    Fax: 866-277-5077 and we will gladly assist you.

    back to top

    Why can't I return my purchase at a different nofrills® from where I originally purchased my item?

    As our Customer, your experience in our stores is very important to us. If products are being returned, we need to improve how we're meeting your expectations. As nofrills® are franchised operations, our Franchisee's want to ensure they can focus energy where it's needed. This also ensures you receive the full, fair price you paid.

    back to top

    My store rearranged everything and now I can't find the products I purchased regularly?

    In reviewing our store formats across the country it became apparent that the same products are located in many different areas of each store, and we have been trying to determine the most appropriate consistent location for these products in all of our stores. Accordingly, we are attempting to align our stores with a pattern that is consistent with the shopping habits of the majority of our customers. For example, the store departments will be arranged to go from non-food (i.e. pet, paper, laundry, cleaners, etc) to beverage and snack followed by cooking, ethnic, baking, lunch categories, breakfast and finally dairy/frozen. Having said this, these store transitions are always motivated by a desire to improve the shopping experience of our customers, not to overwhelm or frustrate them.

    back to top

    When I purchase a reduced item, why is the original price not displayed?

    When purchasing a random weight item, the price will only have the price per /lb or /kg on the sticker as there is no way to weigh and price these items prior to them being placed on the reduced rack.

    All products that are scanned will have the original price stated on the reduced sticker.

    back to top

    How can I become a nofrills® Franchisee?

    Please forward your letter of request to:
    Request for nofrills® Franchise
    1 President's Choice Circle
    Brampton, ON
    L6Y 5S5 back to top

    How can I become a supplier to nofrills®?

    We have several buy offices. Proposal packages should be faxed to the appropriate buying office for consideration. Kindly call 1-877-525-4762 for more information. back to top

    Why does nofrills® charge for shopping bags?

    This is our way of saving you more money while helping our environment by promoting less waste. back to top

    How may I set up a House Charge Account with nofrills®?

    Non-profit organizations, schools and municipalities are eligible for House Charge privileges. Applications can be found at your nearest nofrills® store. back to top

    Are any stores open 24 hours?

    Currently, none of our stores operate 24 hours. For the hours of operation for your nearest store, please visit the Store Locator on our site.

    back to top

    Pharmacy - Is there a limit to the number of e-prescriptions that can be placed at one time?

    No. You can use e-prescription to complete all your refill orders.

    back to top

    Pharmacy - Will I still receive health care counseling from my DRUGStore Pharmacist if I use the e-prescription?

    Yes. When you pick-up your refill order, our Pharmacists will provide health care counseling and are available to answer any questions you might have.

    back to top

    Pharmacy - Does e-prescription allow me to pay online?

    No. You will pay for your order refill when you come into the store to pick it up.

    back to top

    Pharmacy - Can any prescription be transferred?

    Most prescriptions can be transferred. However, if your prescription is a benzodiazepine drug, it can only be transferred once and cannot be transferred again. Narcotic or Controlled drug prescriptions cannot be transferred at all. Your DRUGStore pharmacist will be able to assist you or answer any questions you might have about transferring prescriptions.

    back to top

    Pharmacy - Can I use e-prescription any time of the day?

    You can use the e-prescription service any time of the day, however, you can only pick up your prescription when the pharmacy is open.

    back to top

    Pharmacy - Can the refill order be sent to me?

    If your local DRUGStore Pharmacy currently delivers then yes you can have the prescription delivered to you upon request, at nominal delivery cost. However, you will have to contact your DRUGStore Pharmacy directly in order to request this service.

    back to top

    Pharmacy - If I dropped off my prescription at another Pharmacy location, other than DRUGStore Pharmacy, can I still use e-prescription?

    Currently the e-prescription service is only available for customers who dropped off their prescription at a DRUGStore Pharmacy location. However, contact your DRUGStore pharmacist and they will be able to assist you with this request.

    back to top

    Pharmacy - Can I pick up my refill order from a different DRUGStore Pharmacy?

    Yes, you can choose to pick up your refill order from any DRUGStore Pharmacy location within the same province. If you are moving or on holidays and wish to transfer your prescription to another province, please contact your DRUGStore pharmacist as there may be different requirements for transferring prescriptions in other provinces.

    back to top

    Pharmacy - If I have a new prescription, can I use the e-prescription service?

    No, currently e-prescription is only available for refills based on prescriptions that have already been dropped off personally at a DRUGStore Pharmacy.

    back to top

    Pharmacy - Does my doctor need to set up an account?

    The doctor does not have to set up an account. The e-prescription service works on the relationship we have with you. back to top

    Pharmacy - Do I need to set up an account?

    There is no account needed with e-prescription. We have developed a convenient and confidential method of capturing your prescription information each time you place an order, without having to set up an account.

    back to top

    Pharmacy - Is the information confidential?

    The information we collect is completely confidential. All we require is your date of birth, telephone number and the DRUGStore Pharmacy 9-digit prescription number. For additional information, please read the Privacy Policy.

    back to top

    Pharmacy - Why do you need my date of birth?

    Our ability to identify you by your date of birth helps us in protecting your privacy and assists us in validating you as our patient.

    back to top

    Pharmacy - How do I sign up for the e-prescription service?

    There is no sign up required. When you want to use the e-prescription service, just go to www.drugstorepharmacy.ca and click on . The entire process will only take a minute.

    back to top

    Pharmacy - Can I use e-prescription if my doctor has changed?

    No. You must inform your new doctor of the medications you are currently taking and your new doctor must authorize that he/she wishes you to continue on these medications. Please contact your DRUGStore pharmacist to ensure that your treatment is not interrupted and you continue to receive the appropriate medications.

    back to top

    Pharmacy - How does e-prescription work?

    You must personally drop off your prescription at any DRUGStore Pharmacy for the initial dispensing of your maintenance medication. When you would like your prescription refilled, you can use e-prescription to place your refill order.

    back to top

    Pharmacy - How long does it take for a refill order to be processed by e-prescription?

    We require a minimum of 24 hours to process your refill order. However, when using e-prescription, you select the date that you would like to pick-up your prescription.

    back to top