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Frequently Asked Questions
For interested applicants, we encourage you to visit your local No Frills and apply within.
15 is the hiring age.
Please visit us at http://www.loblaw.com for more information.
We have several buying offices. Proposal packages should be faxed to the appropriate buying office for consideration. Kindly call 1-800-296-2332 for more information.
Please visit our corporate website at http://loblaw.ca/English/responsibility/our-principles/make-a-positive-difference-in-our-community/default.aspx for guidelines and information on how to submit your request. You may also forward a formal letter to:
Loblaws Corporate Donations
1 President's Choice Circle
For the hours of operation for your nearest store, please visit the Store Locator on our site.
Most stores provide free customer parking. Time restrictions may apply. Please feel free to contact your store of choice directly for further information. Visit the store finder on our site for more information regarding our stores.
We accept PC Mastercard, Mastercard, Interac, and cash.
Loblaws is dedicated to providing the maximum amount of savings for our customers. To keep our prices as low as possible, we must also keep our costs low. There are a number of ways in which we try to do this. Accepting MasterCard as the only form of credit card payment is another example of how we keep our costs down. American Express is a more expensive form of credit to our business, which is why we chose to carry only MasterCard much in the same way that we may only carry certain national brand groceries if they represent greater value for our business and our customers. Using President's Choice MasterCard reinforces our mission of offering our customers innovative products at great prices. It is a no fee card with a tremendous loyalty program which provides our customers with "PC points" which can be redeemed for free groceries and other rewards.
You may obtain an application at any of our stores. Online applications are also available at www.pcfinancial.ca.
If a House Charge Account is available to your location, you can receive an application at the customer service desk. The application will then be processed at Head Office and you will be notified of your approval.
Gift cards can be purchased and redeemed at any of our stores. If you would like to purchase a larger amount of gift cards in excess of $2000.00, please contact us at the following:
Fax: 866-277-5077 and we will gladly assist you.
Gift cards are redeemable at Club Entrepot, Extra Foods, Fortinos, Independent Grocers, Loblaws, Loblaw Great Food, Maxi, Maxi and Co, No Frills, Provigo, Save Easy, Real Canadian Superstore, Atlantic superstore, SuperValu, Value-mart, Wholesale Club, Zehrs markets, Zehrs Great Food.
You may forward your request along with your full address to Customer Relations Department at:
Loblaws Customer Relations Centre: Toll Free 1-800-296-2332
Customer Relations Hours of Operation: Monday to Friday 8:30am-5:00pm
Our goal with this program is not to produce additional revenue: it's to reduce the overwhelming number of plastic bags currently in use. Canadians take home approximately 55 million plastic bags each week. As the largest national food retail store in Canada, we estimate that this significant move will result in a 55 per cent decrease in the number of plastic shopping bags it distributes and help to eliminate one billion plastic shopping bags from landfills in 2009. Ultimately, we believe this will benefit us all.
A portion of the proceeds from the charge on plastic shopping bags from Loblaw corporate stores will be donated to WWF-Canada to support environmental programs. WWF-Canada shares our deep commitment to respect the environment and has demonstrated its ability to drive positive results in helping Canadians take action on the environment. Any resulting surplus, if applicable will be reinvested in the business- in price and customer service.
In reviewing our store formats across the country it became apparent that the same products are located in many different areas of each store, and we have been trying to determine the most appropriate consistent location for these products in all of our stores. Accordingly, we are attempting to align our stores with a pattern that is consistent with the shopping habits of the majority of our customers. For example, the store departments will be arranged to go from non-food (i.e. pet, paper, laundry, cleaners, etc) to beverage and snack followed by cooking, ethnic, baking, lunch categories, breakfast and finally dairy/frozen. Having said this, these store transitions are always motivated by a desire to improve the shopping experience of our customers, not to overwhelm or frustrate them.
When purchasing a random weight item, the price will only have the price per /lb or /kg on the sticker as there is no way to weigh and price these items prior to them being placed on the reduced rack.
All products that are scanned will have the original price stated on the reduced sticker.
Returns with Original Receipt: Merchandise may be returned for exchange or refund within 14 days of purchase with original tags and packaging. Exchange only after 14 days. Some exceptions apply.
Returns without Original Receipt: Exchange may be offered for product in its original package, depending on condition of product and date of purchase. Photo identification may be required.
Home, Electronics and Leisure: All sales are final after 30 days. Software, VHS’, CD’s and video games are only refunded when in original sealed package, with exchange for same item being offered if the product is opened and defective.
The Try It You’ll Love It Guarantee™: If you are not completely satisfied with the quality of any President’s Choice® food or no name® food products, Teddy’s Choice® or Exact® products, simply return it along with receipt or original package for and exchange or refund.
All sales are final on: Gift cards, phone cards, special event tickets, books, newspapers, magazines, pierced earrings, hats, underwear, opened packages of sheets or pillows, prescription drugs, tobacco, lottery, seasonal event merchandise and clearance items.
No, as a Loblaw pharmacy customer you are able to use e-refill in order to complete all of your refill orders. When you log onto your account and access your medication history, you will be able to select which prescriptions you would like to refill (excludes narcotics and controlled substances).
Pharmacy - Will I still receive healthcare counselling from my Loblaw pharmacist if I use the e-refill service?
Yes, when you pick up your refill order, your pharmacist will provide you with healthcare counselling and will also assist you with any questions you may have.
No, you are not permitted to pay online. You will need to pay any applicable charges for your order refill when you come in to the pharmacy for pick up or upon delivery (where available).
Yes, most prescriptions can be transferred. If your prescription is a benzodiazepine drug, it can only be transferred once. Moreover, Narcotic or controlled drug prescriptions cannot be transferred at all. Your Loblaw pharmacist will be able to provide you in-depth guidance about the process of transferring prescriptions (required by law in all Manitoba pharmacies).
Yes, as a Loblaw pharmacy customer you are able to use e-refill whenever it is most convenient for you; however, you must select a date and time for in-store pick up or for the home delivery service [if applicable].
If your local DRUGStore Pharmacy currently delivers then yes you can have the prescription delivered to you upon request, at nominal delivery cost. However, you will have to contact your DRUGStore Pharmacy directly in order to request this service.
Pharmacy - If I dropped off my prescription at another pharmacy location – that is not a Loblaw pharmacy location – can I still use e-refill?
The e-refill service is only available for customers who have prescriptions with valid renewals at a Loblaw pharmacy location. If you are not a Loblaw pharmacy customer, and wish to be one, please call the closest Loblaw pharmacy location to you in order to easily transfer your prescription(s) today!
Yes, you can choose to pick up your refill order from any Loblaw pharmacy location within the same province. If this is a service you are interested in, please contact the Loblaw pharmacy location that is most convenient for you in order to request a prescription transfer. *Certain conditions may apply.
However, if you are moving or going on holidays, and wish to transfer your prescription(s) to another province, please contact your Loblaw pharmacist, as there may be different requirements for this process that vary across provinces.
No, currently e-refill is only available for prescriptions that already exist in your file at your Loblaw pharmacy. However, please feel free to come into your Loblaw pharmacy in order to add your new prescription to your existing file so that you will be able to use the e-refill service on this prescription in the future.
The doctor does not have to set up an account. The e-prescription service works on the relationship we have with you.
There is no account needed with e-prescription. We have developed a convenient and confidential method of capturing your prescription information each time you place an order, without having to set up an account.
Our ability to identify your date of birth helps us protect your privacy and assists our patient validation process.
You can ask your local pharmacy for a personalized enrollment card containing temporary credentials that you can use in order to create your online account. The temporary credentials do not contain anything that identifies you as a patient; therefore, this information cannot be used to gain access to your profile if the enrollment card is lost or misplaced.
E-refill will allow you to request a renewal of any valid prescription(s) in your file. Your pharmacist will then determine if the refill is adequate according to the information he or she has on-hand (it is the same process used when requesting a renewal in-person). However, you should always inform your new doctor of the medications you are currently taking because he or she may adjust your therapy as needed. Moreover, please ensure that you contact your Loblaw pharmacist if there are any changes made to your therapy prior to an e-refill request.
Once you enroll, you are able to view your medication history and select prescription(s) you need filled in order to submit a request for renewal. Furthermore, you will be able to also select a date and time that works best for you in order to pick up your prescription during pharmacy hours, or schedule for our home delivery service [if applicable]. Your pharmacist will then treat the refill request in the same manner as he or she would if the refill request was made in-person.
We require a minimum of 24-hours to process your refill order; however, when using e-refill, you will be able to select a date and time that works best for you for an in-store pickup or for our home delivery service [where applicable].
E-refill provides you access to the following services:
- You are able to view drug information sheets for your medications
- You are able to set up automatic renewals or refill reminders through text or e-mail
- You are able to view your medication history
- You are able to manage requests on behalf of someone else (certain conditions – see below)
- You are able to view and print a detailed summary of charges for given date ranges
For persons 14-years-old or older in Quebec, or 16-years-old or older elsewhere in Canada, wishing to grant access to another, an enrollment card must be used to first create their own profile as outlined above. That person would then have to grant a caretaker access as a custodian through the “My Managed Account” tab. The caretaker would be able to accept the request from the same section once logged into your account.
If the person is younger than the ages above, you simply need to enter the temporary credentials provided by the pharmacy for that person’s account into the Minor Custodianship section in the “My Managed Account” tab. However, once the minor attains the age of majority set out above, caretaker access to the account would be revoked.
How do I bring my Shoppers Optimum, PC Plus and PC Financial accounts all together into a single PC Optimum account?
Start by downloading the PC Optimum mobile app, or create an account online at www.pcOptimum.ca.
During the online account setup, you will be prompted to provide more information about your Shoppers Optimum, PC Plus and PC Financial accounts. After those verification steps, all your points will be brought together into one PC Optimum account.
If you don’t have all your account information during your account setup, not to worry. You can log back into your account later to add any additional information.
Alternatively, if you wish to visit a participating store to link your cards, you will be asked to swap your existing PC Plus or Shoppers Optimum card for a PC Optimum card.
Where can I get a PC Optimum card?
You can get a PC Optimum card at our almost 2,500 participating locations; just ask the cashier at checkout. Use the store locator to find a participating store near you.
If you’re a PC Financial Mastercard® cardholder, your card automatically acts as your PC Optimum card, and is the only card you need to earn points at participating stores. To enjoy all the benefits of the program, simply create an online account at www.pcOptimum.ca.
When I swap my Shoppers Optimum, or PC Plus, or Pharmaprix Optimum card in store, what are you doing with my old card?
To ensure your privacy is safe and that we are being environmentally friendly, we will be shredding any Shoppers Optimum, or PC Plus, or Pharmaprix Optimum cards and recycling them in store.
How do I register for PC Optimum with my PC™ id?
Registering for the PC Optimum program enables you to receive personalized offers. Your PC™ id is your email address and password to use as your login information for your PC Optimum account. This is different than your PC Plus or Optimum login. If you are registered with joefresh.ca, beautyboutique.ca or online grocery websites, you already have one! If not, click on Register and enter the name, email, and password you want to use for your new PC™ id.
How can I verify my Optimum and/or PC Plus accounts?
There are 4 ways to verify and link your accounts:
1. Swap your card instore for a new PC Optimum card. Input your card number online or via our app...
2. A verification link will be sent to the email address that is associated to your Optimum or PC Plus account (make sure to check your junk mail). Click on this link and you are good to go!
3. Verify your account by entering the password that you used to login to your Optimum account. For PC Plus you can enter your email address and password that you used to login to your PC Plus account.
4. Don’t have an account password or can’t remember it? You have the option to answer challenge questions about your past shopping trips to validate your account.
How can I check that I have linked my Optimum and/or PC Plus accounts to my PC Optimum account?
To see your new points balance, ensure you have linked your PC Plus, Optimum, and President's Choice Financial Mastercard to your PC Optimum account. Log into your PC Optimum account look under "Manage Cards." If your account has been correctly linked, it will be listed under "Linked Accounts".
Learn more about linking your accounts
Why do I see 0 points balance on my PC Financial Mastercard?
If you are an authorized user on a PC Financial Mastercard account, when you register for the PC Optimum program, you will not be able to see any of the points on your PC Optimum account because they only display on the primary credit cardholder’s account. For you to be able to access these points, you and the primary cardholder will need to use a new feature called Householding. To learn more click here: http://bit.ly/2E5EXVB
Where can I use my personalized offers?
Most personalized offers can be used at participating stores of the PC Optimum program (depending on the product’s availability). Some personalized offers will be exclusive to certain locations and called out at the top of the offer
When do I receive personalized offers and how do I load my personalized offers?
Your offers are updated every Thursday, but check back regularly for new offers. Loading offers is how we know you’re interested in earning points and how we can personalize your PC Optimum experience. Your offers will automatically be loaded when you log into your PC Optimum account via the web or app.
Why are my offers not “personalized” to my shopping habits this week?
Your personalized offers may seem a bit more generic than you’re used to. But don’t worry, we'll get back to the personalized offer you love soon.
There are three simple ways to join the PC Optimum program:
1. Download the free PC Optimum app and create an account.
2. If you have a PC Financial debit or credit card, create an online account through the PC Optimum app or via the website and link your PC Financial card.
3. Pick up a free PC Optimum card in store.
Remember, you’ll need to link your new card to an online account through the PC Optimum app or at pcoptimum.ca to access your personalized offers.
If you have the PC Optimum app or online account, simply view all your offers and they will be loaded to your account for the next time you shop. Once you have loaded your offers, you’ll be able to earn them when you purchase the qualifying products at any participating Shoppers Drug Mart Inc. or Loblaws Inc. banners
Yes. You can download the PC Optimum app or view the mobile version of pcoptimum.ca on your phone. You may also view your grocery offers on the Loblaws or Real Canadian Superstore app after you have linked your PC Optimum account to your Click & Collect account.
When you sign up to receive emails or push notifications from the PC Optimum program, you’ll get a reminder when your new offers are available. As well, new offers will appear in the Offers section of your account on pcoptimum.ca, loblaws.ca, zehrs.ca, and superstore.ca.
Yes. To load offers from your Click & Collect account, simply view your offers on the PC Optimum app or in your online account.
Yes, all offers have an expiration date. You can find the expiry date of each offer by clicking on the offer and viewing the details. The terms of each offer, including restrictions, are also outlined in the details. Most offers expire around 7 days from the time they become available. Your offers appear in your offers section until they expire. You can choose to save an offer for next week; simply tap or click to see offer details and choose 'Save for next week'.
If you forget to load your offers one week, you will not be able to earn the points associated with those offers once they expire. To get the most out of the program, make loading offers part of your weekly shopping routine. That way, you’ll never miss out on something great. We can send you email reminders to load your offers; add your email address to your account under My Account and then Settings.
Once you use the offer within the specified offer date and earn the associated points, it disappears from your available offers. You may view any offers you've earned in the Transactions section of your PC Optimum account.
Most of your offers can be used once at any participating Shoppers Drug Mart location or Loblaws store across Canada. Please use the store locator to find a participating store near you.
Some offers will only be exclusive to a participating store, such as Shoppers Drug Mart or No Frills, Real Canadian Superstore or Zehrs stores. This will be called out on the offer.
In-store offers are offers available at participating stores or on items in your store flyer. You may also participate in in-store offers when you place a Click & Collect order online.
When you sign in to your Click & Collect account, your points balance appears on the PC Optimum page. You may also view your points balance online at pcoptimum.ca, or on the PC Optimum app. Your points balance is also printed on your receipt every time you shop with your PC Optimum card.
If you are using the PC Optimum app:
Go to the Points section of your app and locate the transaction you are missing points from. Click on that transaction and select “Points Inquiry”. Complete the points inquiry form, submit it and we’ll look into your missing points right away.
If you are online at pcoptimum.ca:
Go to Account and select “Points Inquiry” from the Points section. Complete the points inquiry form, submit it and we’ll look into your missing points right away.
Yes. You can donate your points to the President’s Choice Children’s Charity, or one of the pre-selected charities that have partnered with the SHOPPERS LOVE. YOU Program. Contact us for more information.
Your points balance instantly updates after a transaction is made with your PC Optimum card. If you’re using your PC Financial debit or credit card as your PC Optimum card, the points you earned as part of the PC Optimum program will be applied to your balance right away. However, it may take a few days or longer for your balance to reflect the points earned for using your PC Financial card to pay for your purchases.
Your account balance may be reduced by the number of points earned for that purchase, including any bonus points.
Unfortunately, you will not receive the points if the offer has expired.
To change your address, sign in to your Click & Collect account, go to My Account and then Profile. Once there, make your changes. Please note, this will not change your address for other sites associated with your PC™ id. Please contact us to change your name.
We require you to register on our site so we can capture the appropriate information that will be required for you to place an online order with us. Please be assured that we only use your information to provide you with the best possible customer service. We do not share any of your information with any third parties.
For home delivery, we currently charge $5.99 CDN for all print orders delivered within Canada. There is no charge if your order is shipped to one of our stores listed on the website.
Yes, matte and gloss finishes are available for prints up to 8x10.
photoLab.ca accepts payment by MasterCard or Visa. For in store pick-up orders, credit cards, debit cards, cash and PC Gift Cards are accepted.
Click the “Login” button at the top right of the photoLab.ca home page to start the process for retrieving a new password for your account. See below for detailed steps
Click Login (top right corner)
Click ‘Forgot password’
Enter email address, click ‘submit’
Login to your email account
Check your inbox & spam folders for an email from photoLab containing the new password
Click the link in the email, enter the password which was emailed to you in the ‘Current Password’ box
Enter your new password.
There are no credits on the current photoLab.ca website. Please contact our customer service at firstname.lastname@example.org to answer any questions relating to credits.
photoLab.ca will keep your images and any projects you have worked on for 90 days. You are able to extend this time by an additional 90 days by logging into your account or placing an order with photoLab.ca. photoLab.ca will notify you via email before removing any photos from the website.
When you upload your photos, a copy is transferred from your computer to the photoLab.ca website servers. photoLab.ca does not keep copies of your photos once they are removed from the website.
To ensure you are getting the best quality print, use the maximum resolution uploader on photoLab.ca. photoLab.ca will warn if some or all of your photos are not suitable for printing
Resolution is the combined effect of a number of factors, including lens sharpness, contrast range, focus accuracy, and shutter speed; image resolution is generally a measurement of how much information is stored in a digital photo. Resolution is measured in pixels for digital cameras, pixels per inch (ppi) for scanners or monitors, and dots per inch (dpi) for printer output. For example, an image's resolution is the product of the number of pixels in the width and height of the image. This may be described as being 640 x 480 or 307200 pixels. Higher resolution photos have more pixels, and while they allow for more detail, they result in larger file sizes. The more pixels that an image contains (higher resolution), the better the picture.
For orders shipped to home, we use Canada Post Expresspost. Orders shipped to one of our stores can be picked up at the photoLab counter or at the customer service desk. If you are picking up your order in store, you should have the order number from your email confirmation with you to identify your order.
Yes! Now, you can pick up your prints at selected stores. There will be no delivery charge for this service, please check out our website for store locations near you. We do not offer in-store pick-up on photo gifts.
Ensure that you are entering the correct credit card number and expiration date. If you are still having trouble, use the Contact Us form to explain your problem. Be sure to include any errors that you were given during your attempts. Do not include your credit card details.
Delivery times vary from 1 day to 15 days what product is ordered or which service level is selected. See below for details.
Regular prints (4x6, 5x7, 8x10)
For stores that are setup to print online orders in store:
1 business day
For stores that are not setup to print online orders and for all orders shipped to home:
5-7 business days
Specialty prints/ Photo gifts (excluding Canvas):
5-7 business days
Any canvas print orders will be delivered within 12-15 days
Speed varies depending on your computer, your connection speed to the Internet and the file size of your image.
photoLab.ca offers two different uploaders. Select our express uploader for a fast upload or the maximum resolution uploader to upload full size photos for use on larger products.
Photos can be added from your computer using our photo uploader or added from your Facebook account.
photoLab.ca offers simple-to-use photo editing tools that allow you to crop, reduce red eye and apply many other photo enhancements. To access the photo editing tools, click on your album, click on the edit icon under your photo
We use the highest quality archival print paper to print your images. This will ensure your pictures do not fade and will retain their true qualities for years to come. Archival paper combined with the most technologically advanced printing equipment produces a quality print that not only gives you maximum performance from your digital camera, but is also far too difficult and expensive to do with home equipment.
Cancellation of an order is not possible after photoLab.ca has sent an order confirmation and shipping notice email to you. photoLab.ca orders are sent instantly to a production to ensure you get your order as quick as possible.
If you are unsatisfied with your order, please contact customer service at email@example.com.
Once your images appear in your album after uploading, you are able to build and create any product available on photoLab.ca. Use the top menus to locate products such as, photobooks, greetings cards and more! If you require further assistance with creating products photoLab.ca does offer tutorials.
On some computers, uploading images can cause the computer to become unresponsive as it processes and transmits the images. Let the uploader process the photos and if after a couple minutes the photo uploader is not progressing, please contact customer service at firstname.lastname@example.org.
Yes. When you enter information on the photoLab site, the information is encrypted using the highest standard available, 128-bit security software to send and receive any credit card information for your orders. Encryption is the process of taking the characters you enter at your computer keyboard and scrambling them into bits of code before transmission. The bits are securely transmitted over the Internet to be deciphered when received by photoLab's Online Internet Service Provider (ISP). To anyone else, the information would be unreadable.
Guiding Stars® was created to be a shopper’s best friend! It is a nutrition program that rates foods based on its nutritional value and assigns 1, 2 or 3 stars; with three stars being the highest rating within the Guiding Stars® program. Guiding Stars® ultimately helps guide you to nutritious options on our store’s shelves.
The Guiding Stars® program is available at the following stores: Atlantic Superstore, Dominion (Newfoundland and Labrador), Bloor Street Market, Fortinos, Loblaws, Loblaws City Market, Loblaws Great Food, Maxi, Maxi & Cie, No Frills, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs stores.
Your Guiding Stars® profile is a tool that tracks the amount of Guiding Stars® rated products in your grocery shops over the past 8 weeks and assigns you a level from 1-5. The greater the number of starred products in your cart, the higher your level will be. We can even show you how your basket rates compare to the rest of Canada, your province, and your local grocery store. This tool is available to registered members of the PC Optimum program only.
Products can be rated with 1, 2 or 3 stars. Some products or in-store shelf labels have no stars.
Foods are credited for vitamins, minerals, dietary fibre, whole grains and omega-3 fats, and are debited for saturated fat, trans fat, added sugars and added sodium. A product will receive stars if the credited nutrients outweigh the debited nutrients. If an item or shelf label has no stars, it simply means one of the following:
a. The product does not meet the nutritional criteria for receiving a Star because the debits outweigh the credits.
b. The product is not rated because it has less than five calories per serving, for example, bottled waters, dried spices, and coffees/teas.
c. The product has not yet been rated. For locally sourced products this is common. Some products may take 2-4 weeks after they arrive in store before they are rated.
You can look up the star rating on products by searching for it in the Food Finder available at www.guidingstars.ca
There are five (5) possible levels that can be displayed on your Guiding Stars® profile.
Banner refers to the Loblaw Companies Ltd grocery store that you primarily shop at. The Guiding Stars® program is available at the following stores: Atlantic Superstore, Dominion (Newfoundland and Labrador), Bloor Street Market, Fortinos, Loblaws, Loblaws City Market, Loblaws Great Foo d, Maxi, Maxi & Cie, No Frills, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs Markets stores.